Privacy Policy

1. Introduction
Welcome to OEMporcelain’s website. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when using our website. By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information
– Contact Information: When you place an order, subscribe to our newsletter, or contact us for inquiries, we may collect your name, email address, phone number, and postal address.

– Payment Information: If you make a purchase on our website, we will collect payment details such as credit/debit card information or other payment methods. However, we do not store full payment card details. We use secure third – party payment processors to handle transactions.

2.2 Non – Personal Information
– Device Information: We may collect information about the device you use to access our website, including your IP address, browser type, operating system, and device identifiers. This information helps us analyze website traffic, improve user experience, and ensure the security of our website.

– Usage Information: We track how you interact with our website, such as the pages you visit, the links you click, and the time you spend on each page. This data is used to understand user behavior and optimize our website content.

3. How We Use Your Information

3.1 Order Processing
We use your personal information to process and fulfill your orders, including communicating with you about order status, shipping details, and any issues related to your purchase.

3.2 Customer Service
Your contact information is used to respond to your inquiries, provide support, and address any concerns you may have regarding our products or services.

3.3 Marketing and Promotion
– With your consent, we may use your email address to send you marketing materials, product updates, special offers, and news about our company. You can opt – out of these communications at any time by following the unsubscribe instructions provided in the emails.

– We may use non – personal information, such as usage data, to analyze trends and preferences and target our marketing efforts more effectively.

3.4 Website Improvement
Device and usage information helps us identify and fix technical issues, improve website performance, and enhance the overall user experience.

4. Information Sharing and Disclosure

4.1 Third – Party Service Providers
We may share your personal information with trusted third – party service providers who assist us in operating our website, processing payments, shipping products, and providing marketing and customer service. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

4.2 Legal Requirements
We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or government request. We may also disclose your information when we believe it is necessary to protect our rights, property, or the safety of our customers or the public.

5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include but are not limited to encryption, firewalls, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Cookies and Similar Technologies

6.1 Cookies
We use cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website. They help us remember your preferences, analyze website traffic, and personalize content. You can manage your cookie settings through your browser options.

6.2 Other Technologies
We may also use other tracking technologies, such as web beacons and pixels, to collect information about your interactions with our website and emails. These technologies are used to improve our marketing and analytics efforts.

7. Your Rights

7.1 Access and Correction
You have the right to access the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

7.2 Deletion
You can request the deletion of your personal information, subject to legal requirements and our legitimate business needs.

7.3 Opt – Out
You have the right to opt – out of marketing communications at any time. You can also object to the processing of your personal information for certain purposes.

8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or sending you an email. Please review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.